Terms & Conditions

Last updated: December 2025
These Terms and Conditions apply to all visitors, customers, and users of heliosresto.nl and to guests dining at Helios Resto, located at Dommelstraat 26, 5611 CL Eindhoven, the Netherlands.

By using our website or making a reservation, you agree to these terms.

1. General Information

Helios Resto is an authentic Greek restaurant in Eindhoven offering dine-in services, takeaway, and reservations.
Our website provides information about our menu, opening hours, promotions, and reservation options.

2. Reservations

2.1 Confirmations

Reservations can be made through our website, by phone, or in person. A reservation is confirmed only after you receive a confirmation message from us.

2.2 Changes and cancellations

We ask guests to notify us as early as possible if they need to change or cancel a reservation.
For groups larger than 6 people, cancellations may need additional confirmation.

2.3 No-show policy

Helios Resto reserves the right to release the table if guests do not arrive within 15 minutes of their reservation time, unless we receive prior notice.

3. Group Bookings and Events

Group bookings, private dining, or event arrangements may require a deposit.
Deposits are non refundable unless agreed otherwise in writing.

4. Prices and Payment

4.1 Prices

All prices shown on our website or menu include VAT. Prices may change without notice.

4.2 Payment methods

We accept the following:
• Credit and debit cards
• Cash payments
• Online reservations or third party platforms
• Vouchers or gift cards (if available)

Payment is required at the end of your visit unless otherwise agreed.

5. Food Allergies and Dietary Requirements

We do our best to accommodate allergies and dietary needs. However, cross contamination can never be fully guaranteed.
Guests must inform staff of any allergies before ordering.

Helios Resto is not liable for reactions caused by undisclosed allergies.

6. Takeaway Orders

For takeaway or delivery (if applicable):
• Once prepared, orders cannot be canceled
• Incorrect orders must be reported immediately upon pickup or delivery
• Refunds or replacements are handled at the manager’s discretion

7. Website Usage

7.1 Content

All content on heliosresto.nl, including text, photos, branding, and design, is the property of Helios Resto and may not be used without permission.

7.2 Accuracy

We aim to provide accurate information, but we do not guarantee that the website will always be up to date or free of errors.

7.3 External links

Our website may contain links to third party services. Helios Resto is not responsible for the content or privacy practices of external websites.

8. Privacy and Data Protection

We follow GDPR rules when handling personal data.
Our full Privacy Policy explains what information we collect and how we use it.
By using our website or making a reservation, you consent to the use of your data as described in our Privacy Policy.

9. Liability

Helios Resto is not responsible for:
• Loss or damage of personal belongings on our premises
• Health issues resulting from undisclosed allergies
• Interruptions or errors on our website
• Damages caused by misuse of our online services

Our liability is limited to the maximum extent permitted by Dutch law.

10. Gift Cards

If Helios Resto offers gift cards:
• They are valid for the period indicated on the card
• Gift cards cannot be exchanged for cash
• Lost or stolen cards will not be replaced

11. Changes to These Terms

Helios Resto may update these Terms and Conditions at any time.
By continuing to use our services after changes are published, you accept the updated terms.

12. Contact Information

For questions about these Terms and Conditions, you may contact us:

Helios Resto
Dommelstraat 26
5611 CL Eindhoven
The Netherlands
Phone: +31 40 785 33 95
Website: https://heliosresto.nl